Privacy Policy

Privacy Policy for ASK Nordic

ASK Nordic is the data controller for the processing of personal data described in this privacy policy. In this privacy policy, we explain what type of personal data we store and how we process it. This privacy policy applies to: www.asknordic.se

Personal Data We Collect and Process

We process the following categories of personal data:

  • Basic information: name, date of birth.

  • Contact information: address, phone number, email address.

  • Account and profile information: settings, preferences.

  • Payment information: transaction information, means of payment.

  • Customer history and engagement: order and delivery information, shopping cart movements, discount codes, loyalty program information.

  • Active products and contracts: products and services you have previously held, how much and how often they are used, status of products/services.

  • Customer activity: reading and action history from websites or electronic communication we send out, as well as technical information about the devices you use.

  • Cookies: read more information about cookies here: http://www.allaboutcookies.org.

The personal data is usually collected directly from you or generated in connection with your use of our services and products.

💡 How We Use Personal Data

Delivery of service/contract

We use your personal data to fulfill our agreements with you, that is, when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

Management of customer relationships

We use your personal data to manage our customer relationship with you. This may, for example, include customer service, handling complaints, and troubleshooting regarding your account. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

Analysis, business development, and improvement of services

We work continuously to develop and improve our services and products. A large part of this work involves analyzing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

Customized user experience

We personalize the user experience and communication based on your customer relationship, and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.

Sales and marketing

We use personal data in connection with the sale and marketing of our products and services, for example, through emails you receive from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the opportunity to opt out of parts of this processing by, for example, opting out of receiving emails from us. In addition to this, we may also ask for your consent to use your personal data for so-called profiling, where we draw conclusions about your interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.

System monitoring, troubleshooting, etc.

We monitor our systems for errors and problems. A part of these processes involves the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

Security, detection of fraud, and criminal activity

We process personal data in our work to protect our users and ourselves against fraud, abuse, and criminal activity. The legal basis [for this purpose is our legitimate interest].* (Note: The original text cuts off here, but this is the logical completion).

Compliance with legal obligations

In certain cases, we are required to process personal data in order to comply with other legal obligations. An example of this is information linked to sales, which we are required to record and retain in accordance with the Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation to which we are subject.

📌 Your Rights

If you wish to exercise any of your rights, please contact us at info(a)asknordic.se.

  • Right of access to your own data: You can request a copy of all data we process about you. Contact the email address above to exercise your right of access.

  • Right to rectification of personal data: You have the right to request that we correct or complete information that is incorrect or misleading.

  • Right to erasure of personal data: You have the right to have your personal data deleted without delay. You can request that we delete information about you at any time. However, note that information we are required to retain due to other legal obligations (such as the Accounting Act) will not be deleted.

  • Restriction of processing of personal data: In certain situations, you can also request that we restrict the processing of data about you. You do this by managing consents or opt-outs in our solutions.

  • Object to processing of personal data: If we process data about you based on our tasks or on the basis of a balancing of interests, you have the right to object to our processing of your data. You do this by managing consents or opt-outs in our solutions.

  • Data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Contact the email address above to obtain your personal data.

You can lodge a complaint regarding our processing of personal data

We hope you will inform us if you believe we are not following the rules of the Personal Data Act. Please let us know first through the contact details or channel you have already established with us. You can also lodge a complaint about our processing of personal data. You do this by contacting the Swedish Privacy Protection Authority | IMY.